Shipping Policy

Digital Products

Most Calm Household Co. products sold through Opulent Comforts are digital downloads. No physical item will be shipped for digital products. After purchase, you will receive access to your downloadable file through the checkout or order email process. Please save your file to your own device after downloading it.

Physical Products

Some products on Opulent Comforts may be physical items that require shipping. If a product is a physical item, this will be shown on the product page. Shipping options, costs, and estimated delivery timeframes will be displayed at checkout where available.

Processing Times

Digital products are generally available shortly after purchase. Physical product orders are processed as quickly as possible, but processing times may vary depending on the product, supplier, stock availability, and delivery location.

Delivery Timeframes
Estimated delivery times for physical products are only a guide and may vary due to courier delays, supplier processing, public holidays, weather events, incorrect addresses, or other circumstances outside our control. We cannot guarantee an exact delivery date unless this has been specifically stated in writing.

Shipping Address
Please check your shipping address carefully before placing an order. Opulent Comforts is not responsible for delays or delivery issues caused by incorrect or incomplete address details entered at checkout. If you notice an error after ordering, please contact us as soon as possible at info@opulentcomforts.com.

Shipping Costs
Shipping costs, if applicable, will be shown at checkout before payment is completed. Digital products do not require postage or physical delivery.

International Shipping
Where international shipping is available, delivery timeframes and costs may vary depending on the destination country. Customers are responsible for any customs duties, import taxes, or local charges that may apply in their country.

Lost, Delayed, or Damaged Parcels
If your physical order appears to be delayed, lost, or damaged in transit, please contact us at info@opulentcomforts.com with your order details. We will review the situation and assist where possible. Delivery issues may need to be assessed with the courier or supplier before a resolution can be confirmed.

Digital Download Issues
If you have purchased a digital product and cannot access your file, please contact us at info@opulentcomforts.com with your order details. We will help you access the correct file as soon as possible.

Contact
For shipping or download questions, please contact Opulent Comforts at info@opulentcomforts.com.