Privacy Policy

At Opulent Comforts, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, place an order, or interact with our online store.

Information We Collect

We may collect personal information when you:

Visit or use our website
Place an order
Create an account or submit a form
Contact us by email, live chat, phone, or website form
Subscribe to our email list or marketing updates
Interact with our store, checkout, payment, or delivery services

The information we collect may include:

Your name
Email address
Phone number
Billing and delivery address
Order details
Payment and transaction information
Messages or enquiries you send us
Website usage information, such as pages visited, device/browser details, and general location data

We do not intentionally collect sensitive personal information unless you choose to provide it to us.

Payment Information

We use your personal information to:

Process and fulfil orders
Arrange shipping and delivery
Provide customer support
Respond to enquiries
Manage returns, refunds, and exchanges
Send order confirmations and updates
Improve our website, products, and customer experience
Send marketing emails if you have subscribed or otherwise consented
Comply with legal, tax, accounting, and business obligations
Help prevent fraud, misuse, or unauthorised transactions

Email Marketing

If you subscribe to our email list, we may send you updates, offers, product news, or promotional emails.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@opulentcomforts.com.

Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services, including:

Website and e-commerce platform providers, including Wix
Payment processors
Shipping and delivery providers
Email marketing platforms
Analytics and advertising services
IT, security, and business support providers
Professional advisers, where required
Government, regulatory, or law enforcement bodies where required by law

We only share information where reasonably necessary and expect third-party providers to handle personal information securely and lawfully.

International Services and Storage

Some of the service providers we use may store or process information outside Australia. By using our website or placing an order, you understand that your information may be transferred to or processed in other countries where our service providers operate.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the site, remember preferences, understand website traffic, improve customer experience, and support marketing or advertising.

For more information, please see our Cookie Policy below.

Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no online transmission or storage method is completely secure. We cannot guarantee absolute security, but we work to keep your information protected using reasonable safeguards.

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.

Accessing or Correcting Your Information

You may contact us to request access to, correction of, or deletion of your personal information, subject to any legal or business record-keeping requirements.

To make a request, please contact us at info@opulentcomforts.com.

Keeping Information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, business records, legal obligations, fraud prevention, and dispute resolution.

Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated effective date.

Changes to This Privacy Policy

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Opulent Comforts
Email: info@opulentcomforts.com